CareerScamShield
CareerScamShield is a dedicated resource designed to empower job seekers in their fight against job scams. Our mission is to create a safer job-hunting environment through collective action, education, and awareness.
Project Duration
My Contribution
UX Research: User Survey, Pain point analysis
UX Designer: UX/UI design, User Flow, Information architecture
Our efforts are particularly impactful for individuals aged 25-33, including students and employees seeking job changes. We can significantly secure a job-finding environment and reduce their risk of falling victim to fraudulent schemes.
User Research
Employment Status and Motivating Factors 53% of people reporting employment scams to BBB Scam Tracker were unemployed at the time of the scam.
Of those reporting employment scams, 50% were seeking full-time positions.
User Survey
We surveyed people aged 25-34, including students, graduates, and job-seeking employees. Our findings show they need help recognizing and preventing job scams. We gathered data on their demographics, job awareness, information sources, preferred awareness methods, efforts in promoting awareness, and job scam experiences.
83%
are currently actively seeking employment.
60%
don't know where/how to report job scams
66.7%
have experienced or know someone who has fallen victim to a job scam.
83.4%
are uninterested in learning about job scams and how to avoid them.
83.3%
believe there is insufficient awareness of job scams in the community.
83.3%
believe greater efforts are needed to educate about job scam dangers due to insufficient awareness.
Pain Points / Needs
01
People are not interested in learning about job scam content and relevent information
We found out three things that users struggled with. A survey of job seekers aged 25-33 reveals a strong need to increase interest in learning about job scams, encourage sharing of experiences, recognize scam red flags, and reduce vulnerability.
02
People are not sure where to report job scams and less willing to share their job scam experiences with the public
03
People are overconfident about recognizing job scam red flags and their ability to handle job scams
Problem Statement
Job scams severely impact vulnerable job seekers aged 25-34, causing financial loss, emotional distress, and wasted time. We need a platform to detect scams, enhance awareness, reduce overconfidence, and improve reporting. It should offer clear reporting guidance, foster community support, and make scam education engaging to protect users during their job search.
Define Goals
01.
Increase people’s interest in learning about job scams
02.
Encourage them to report job scams, and share their experiences with the public.
03.
Educate people about new scams and help them to recognize job scams
Ideate
Dashboard
A dashboard to show job scam statistics, visuals, or infographics to make the content interesting
Scoring System
Create a scoring system to see awareness of individuals for fraudulent activities based on users' vulnerability
Diff Media Format
Provide up-to-date job scam content in various media formats, including articles, podcasts, and videos.
Chatbot/AI
Provide a chatbot as a scam dictionary for identifying suspicious activities and asking for help.
Vulnerbility test
Conduct an onboarding assessment to evaluate users' risk scores and determine their vulnerability to job scams.
Fast Report
Quickly report job scams through any job-hunting platform. We facilitate reporting to the Federal Trade Commission.
Scam Communitty
Enable users to share job scam experiences and connect with others for mutual support and encouragement.
Prototype
